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Steve Berry

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Direct to Consumer Auto Sales are a Huge CX Opportunity

Should direct-to-consumer auto sales remain a niche offering? We don’t think so, especially after seeing it for ourselves.

Feb 3, 2022

Direct to Consumer Auto Sales are a Huge CX Opportunity

Feb 3, 2022

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Brick and Mortar Retail — The Post-Crisis Rebound

Brick and mortar retail always feels like it’s going away, but never actually does. You can blame the speed of market change for that…

Oct 18, 2021

Brick and Mortar Retail — The Post-Crisis Rebound

Oct 18, 2021

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Goodbye to Fry’s: Family-Owned Electronics Chain Pulls the Plug

Sometimes, slow and steady doesn’t win the race.

Feb 26, 2021

Goodbye to Fry’s: Family-Owned Electronics Chain Pulls the Plug

Feb 26, 2021

Steve Berry

Black Friday 2020 Goes Online — Maybe It Should Stay That Way

Of all the shopping disruptions that we’re dealing with this year, Black Friday crowds are one experience we won’t remotely miss.

Nov 19, 2020

Black Friday 2020 Goes Online — Maybe It Should Stay That Way

Nov 19, 2020

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Pirati-I mean, Sharing movies with friends just got easier with Screen Pass

Movies Anywhere just launched Screen Pass, which lets you share (aka legally pirate) and watch movies with friends digitally, for free.

Sep 1, 2020

Pirati-I mean, Sharing movies with friends just got easier with Screen Pass

Sep 1, 2020

Steve Berry
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Coca-Cola Trials No-Touch Freestyle Drink Machines

Touch screens in your pocket? Fine. Phones are generally filthy (in fact, the filthiest thing we touch daily), but at least it’s your…

Jul 29, 2020

Coca-Cola Trials No-Touch Freestyle Drink Machines

Jul 29, 2020

Steve Berry
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Walmart Squares Up with Amazon’s Yearly Subscription Services

Ever wanted to not leave your house to go to Walmart? Boom, Walmart brings out a subscription delivery service called…you guessed it…

Jul 10, 2020

walmart storefront

Jul 10, 2020

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Adam Savage Meets Boston Dynamics’ Spot, Face-to-LIDAR

After years of development, hype, stumbles and the successful climbing of many an obstacle, Boston Dynamics’ posterchild Spot is here.

Jan 27, 2020

Adam Savage Meets Boston Dynamics’ Spot, Face-to-LIDAR

Jan 27, 2020

Steve Berry
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This Shirt May Not be Bulletproof — but Tesla’s Sense of Humor Might Be

Tesla isn’t a company to underestimate a little self-deprecating humor.

Jan 14, 2020

This Shirt May Not be Bulletproof — but Tesla’s Sense of Humor Might Be

Jan 14, 2020

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The Value of Knowing your Price

We don’t often talk in-depth about one of the most obvious, crucial, and deceptively complex drivers of customer decisions — the price.

Dec 6, 2019

The Value of Knowing your Price

Dec 6, 2019

Steve Berry

Steve Berry

I’m the editor and assistant producer of the Voices of CX Podcast, and a writer for the Voices of CX: Science Behind Decisions Blog.

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