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Direct to Consumer Auto Sales are a Huge CX Opportunity

Should direct-to-consumer auto sales remain a niche offering? We don’t think so, especially after seeing it for ourselves.

6 min readFeb 3, 2022

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Direct to Consumer Auto Sales are a Huge CX Opportunity

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Steve Berry
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Worthix

Brick and Mortar Retail — The Post-Crisis Rebound

Brick and mortar retail always feels like it’s going away, but never actually does. You can blame the speed of market change for that…

5 min readOct 18, 2021

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Brick and Mortar Retail — The Post-Crisis Rebound

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Steve Berry
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Worthix

Goodbye to Fry’s: Family-Owned Electronics Chain Pulls the Plug

Sometimes, slow and steady doesn’t win the race.

4 min readFeb 26, 2021

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Goodbye to Fry’s: Family-Owned Electronics Chain Pulls the Plug

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Steve Berry

Black Friday 2020 Goes Online — Maybe It Should Stay That Way

Of all the shopping disruptions that we’re dealing with this year, Black Friday crowds are one experience we won’t remotely miss.

4 min readNov 19, 2020

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Black Friday 2020 Goes Online — Maybe It Should Stay That Way

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Steve Berry
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Worthix

Pirati-I mean, Sharing movies with friends just got easier with Screen Pass

Movies Anywhere just launched Screen Pass, which lets you share (aka legally pirate) and watch movies with friends digitally, for free.

3 min readSep 1, 2020

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Pirati-I mean, Sharing movies with friends just got easier with Screen Pass

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Steve Berry
in
Worthix

Coca-Cola Trials No-Touch Freestyle Drink Machines

Touch screens in your pocket? Fine. Phones are generally filthy (in fact, the filthiest thing we touch daily), but at least it’s your…

3 min readJul 29, 2020

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Coca-Cola Trials No-Touch Freestyle Drink Machines

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Steve Berry
in
Worthix

Walmart Squares Up with Amazon’s Yearly Subscription Services

Ever wanted to not leave your house to go to Walmart? Boom, Walmart brings out a subscription delivery service called…you guessed it…

2 min readJul 10, 2020

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walmart storefront

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Steve Berry
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Worthix

Adam Savage Meets Boston Dynamics’ Spot, Face-to-LIDAR

After years of development, hype, stumbles and the successful climbing of many an obstacle, Boston Dynamics’ posterchild Spot is here.

2 min readJan 27, 2020

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Adam Savage Meets Boston Dynamics’ Spot, Face-to-LIDAR

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Steve Berry
in
Worthix

This Shirt May Not be Bulletproof — but Tesla’s Sense of Humor Might Be

Tesla isn’t a company to underestimate a little self-deprecating humor.

2 min readJan 14, 2020

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This Shirt May Not be Bulletproof — but Tesla’s Sense of Humor Might Be

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Steve Berry
in
Worthix

The Value of Knowing your Price

We don’t often talk in-depth about one of the most obvious, crucial, and deceptively complex drivers of customer decisions — the price.

5 min readDec 6, 2019

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The Value of Knowing your Price

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Steve Berry

Steve Berry

I’m the editor and assistant producer of the Voices of CX Podcast, and a writer for the Voices of CX: Science Behind Decisions Blog.

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