Brick and mortar retail always feels like it’s going away, but never actually does. You can blame the many ways the market changes for that feeling; tech, policy, regulation, and fastest of all, shifting customer expectations. People are . …


Sometimes, slow and steady doesn’t win the race.

Fry’s Electronics, the latest victim of retail upheavals, declared abruptly that it would close operations at all 31 of their stores on Feb 24th, 2021. …


Of all the shopping disruptions that we’re dealing with this year, Black Friday crowds are one experience we won’t remotely miss. Get it? Remote-ly? Ha ha….

…hghh. I know. We’re all tired of it.

Will anyone miss feeling like hardened play-dough being jammed through a sieve by a toddler whilst trying to get through a six-foot sliding door…


, a service that collects all your online movies from various services in one place (a digital cabinet, if you will), just launched a super-convenient and entirely legal way to share those ephemeral films with friends…for free! It’s called , and it’s totally not a sign that the…


Touch screens in your pocket? Fine. Phones are generally filthy (in fact, the filthiest thing we touch daily), but at least it’s your filth.

Touch screens in public places? This is a bit sketchy. Even on a good day, they’re veritable Petri dishes for germs.

Touch screens in public places…


walmart storefront

Ever wanted to not leave your house to go to Walmart? Boom, Walmart brings out a subscription delivery service called…you guessed it, Walmart+. I’d argue it should be called Walmart Minus, since you don’t actually have to visit a Walmart. Although, that would be plus in its own way.

Don’t…


After years of development, hype, stumbles and the successful climbing of many an obstacle, Boston Dynamics’ posterchild Spot is making his commercial debut. Who better to put the leggy platform through his paces than the man, the (ex) myth(buster), the legend himself, Adam Savage?

And yes, he’s just as excited…


Tesla isn’t a company to underestimate a little self-deprecating humor.

Remember how the supposedly bulletproof glass of the Cybertruck window shattered? Here’s a refresher:

How many other people do you know that could get up on stage, fail spectacularly in front of a live audience (and the entire internet)…


We don’t often talk in-depth about one of the most obvious, crucial, and deceptively complex drivers of customer decisions — the price. “Price is what you pay, value is what you get” is a nice byline, but it doesn’t paint the whole picture. …


zombie hand rising from the grave

To say there was a retail apocalypse was only slightly exaggerated. Some industry titans bit the dust hard when online retail took the field by storm. But when the dust finally settled, a new kind of retailer was taking shape.

Instead of flying the white flag and surrendering to the…

Steve Berry

I’m the editor and assistant producer of the Voices of CX Podcast, and a writer for the Voices of CX: Science Behind Decisions Blog.

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